Personal data protection

The controller of personal data is:

JAdoma s. r. o. Company ID (IČO): 57 713 138 Drieňová 68/3 821 01 Bratislava – Ružinov Slovak Republic

E-mail: info@jadoma.sk Phone: +421 951 520 028

For questions about the processing of your personal data or the exercise of your rights, you can contact us using the details above.

The company has not appointed a Data Protection Officer (DPO).

The scope of data we process depends on how you use our services. We may process in particular:

• identification data, such as first name and surname,
• contact data, in particular e-mail address and telephone number,
• the content of messages and enquiries you send us,
• information about the property you are interested in,
• information about your requirements for buying or renting a property,
• your preferred location, budget and other preferences,
• data needed to arrange viewings,
• data needed to prepare and complete a real estate transaction,
• data related to mortgage or financial intermediation, if you use these services,
• data about your household, employment or financial situation, where needed to provide a specific service,
• data contained in documents you provide to us in connection with the service,
• data needed to fulfil legal obligations, in particular client identification, accounting and anti-money-laundering obligations,
• data about communication and the progress of the transaction.

Through the standard public contact forms on our website we currently request only the data needed to handle the specific request, mainly your name, e-mail, telephone number and the content of your message.

We may process your personal data in particular for the following purposes:

• handling a contact form, message or enquiry,
• communicating with people interested in a property,
• arranging property viewings,
• searching for a suitable property according to the client's requirements,
• sending relevant property offers within the client's active enquiry,
• brokering the sale, purchase or rental of a property,
• preparing, concluding and performing contracts,
• mortgage or financial intermediation and communication related to financing,
• keeping client, business and communication records needed to provide our services,
• fulfilling legal obligations, in particular under accounting, tax, AML and other applicable laws,
• protecting our rights and legitimate claims.

We do not use your contact details for a general newsletter or unrelated marketing without an appropriate legal basis.

If you have an active property enquiry, we may contact you with offers that match it as part of handling your request.

We process personal data only when we have a legal basis to do so. Depending on the situation, this may be in particular:

• taking steps at your request prior to entering into a contract,
• performance of a contract to which you are a party,
• compliance with a legal obligation of the controller,
• the legitimate interest of JAdoma s. r. o., for example in protecting legal claims or properly maintaining business communication,
• your consent, where required for a specific purpose.

Where processing is based on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before it.

In connection with your enquiry or the service provided, we may contact you using the contact details you have given us. Communication may take place in particular:

• by e-mail,
• by telephone,
• via WhatsApp or a similar communication tool, if this method is used between the client and JAdoma.

Such communication may also include sending relevant property offers related to your active enquiry or the requested service.

Only persons who need personal data to perform their work or contractual duties have access to it. Depending on the service, personal data may be disclosed in particular to:

• authorised employees, executives and collaborators of JAdoma s. r. o.,
• the real estate agent or financial agent handling your case,
• providers of IT infrastructure, hosting, database and storage services,
• e-mail service providers,
• communication service providers, if we use them to communicate with you,
• banks, financial institutions or other parties involved in financial intermediation, where needed to provide the requested service,
• lawyers, notaries, experts, the land registry, competent authorities or other persons needed to complete a specific transaction,
• public authorities, where required by law.

We disclose data only to the extent necessary for the specific purpose.

We use external technical service providers to operate our website and internal systems. These include in particular providers of:

• hosting, database and cloud infrastructure,
• document and file storage,
• e-mail services,
• web technologies and other services needed for the secure operation of our systems.

The JAdoma website and CRM use the Lovable / Lovable Cloud technical infrastructure and related database and storage services. E-mail communication may use Lovable and Websupport services.

We use Google Maps to display the map on the contact page. When external content is loaded, the provider may process technical data such as your IP address and may use its own data storage technologies.

The website may also use external fonts provided by Google.

Some technical or communication service providers may also operate outside the European Economic Area.

If the use of such services involves a transfer of personal data to a third country, the transfer takes place only in accordance with the GDPR, in particular on the basis of a European Commission adequacy decision or appropriate safeguards such as standard contractual clauses.

We keep personal data only for as long as necessary for the purpose for which it was collected, or for the period required by applicable law.

Ordinary contact messages and enquiries that did not lead to a business relationship may be kept for no more than 6 months from the last relevant communication, unless there is another legal reason to keep them.

Data related to an active enquiry is kept for as long as needed to handle it.

If a contractual or business relationship arises, we may keep data for its duration and afterwards for the periods needed to fulfil legal obligations or protect legal claims.

Data we are required to keep under specific laws, in particular accounting, tax or anti-money-laundering laws, is kept for the periods set by those laws.

After the relevant period, we delete or anonymise the data unless there is a further legal reason to keep it.

JAdoma may internally use tools to compare client requirements with available properties. Such tools serve only as an aid for our staff and agents.

We do not carry out automated individual decision-making that would produce legal effects concerning you or similarly significantly affect you.

Under the conditions set out in the GDPR, you have in particular the right to:

• request access to your personal data,
• request correction of inaccurate or incomplete data,
• request erasure of personal data where the legal conditions are met,
• request restriction of processing,
• object to processing based on legitimate interest,
• receive your data in a portable format where the conditions of the right to portability are met,
• withdraw consent where processing is based on consent,
• lodge a complaint or a request to initiate proceedings with the supervisory authority.

You can exercise your rights at info@jadoma.sk or in writing at the company's registered office.

Before handling a request, we may verify your identity to the extent necessary.

If you believe that the processing of your personal data has breached the law, you have the right to contact the Office for Personal Data Protection of the Slovak Republic (Úrad na ochranu osobných údajov Slovenskej republiky).

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or unauthorised disclosure.

Access to internal client data is restricted according to user roles and permissions. Documents and files containing client data are not publicly accessible.

We may update this information as appropriate, in particular when the way we process personal data, the services we use or legal requirements change. The current version is always available on this page.